FAQs

General

 

What's Chirp for A24?
We’re glad you asked! Chirp combines with the A24 Rat & Stoat Trap to talk straight to your smartphone - via Bluetooth™ - letting you know every time your trap kills a pest! Chirp also lets you know when you need to replace your lure and gas canister. You can find out more about Chirp here or check out Chirp FAQs below

Why are there no dead pests underneath my Goodnature trap?
Scavenging is a frequent occurrence so it’s unlikely you’ll see everything that is killed. Rats, 
cats, birds, pigs and dogs scavenge dead critters from below our traps. You can purchase a Digital Strike Counter to get a clearer picture of your trap activity.

What is a Goodnature Digital Strike Counter?
If you’re wondering how many times your trap had been triggered, we’ve got a Digital Strike Counter to do the counting for you. The counter slides onto the CO2 canister of your trap is easy to check and reset. It will track from your first kill up to 99. When the counter hits 24, you know it’s time to replace the gas canister.

How do I know how much CO2 is left in the canister?
You can test-fire the trap to see if there is CO2 remaining. To ensure your traps remain charged, change the CO2 canister every 6 months. See our Quick Start Guide for more details.

How do I refresh the lure?
Our A24 rat trap comes with an Automatic Lure Pump to make it easier to keep rats under constant control. The lure pump reduces how often you need to check your trap to replace the lure. Once installed and activated, the lure pump dispenses lure steadily across six months, ensuring lure is fresh and increasing your trapping success.

I suspect my trap is faulty
If you haven’t already, test fire your trap - see our Quick Start Guide for how to do this safely. Your trap may just need a new CO2 canister. If you still have any concerns get in touch - we’re happy to help!

Can I shift the trap when it is live?
No. For safety, you should never shift a live trap. First, de-gas your trap and test that it has been de-pressurised. Once this is done, it’s safe to move. Check out the Quick start Guide for more details.

Can I purchase extra tree mount brackets?
You sure can - you can find them here. If you have a large pest control challenge, consider getting an extra trap to help manage without needing to move traps around.

I caught a pest! What should I do?
Outdoors: you don't need to do anything. The dead pest will either be scavenged by another animal or slowly decay into the environment.

Indoors: a dead animal will start to smell after a few days, especially in warm weather. To avoid this, we recommend burying the carcass under a few centimetres of soil or compost. If that’s not an option for where you live - pop it in the trash.

When can I stop trapping?
To maintain constant control by managing any re-invading pests, we recommend leaving your trap in place long-term. Remember to refresh the lure monthly, and replace the CO2 and lure every 6 months.

 

A24 Rat & Stoat Trap

 

I already know I have rats. Why should I use the detector cards?
Rodent Detector Cards will show you the best place to put your A24 trap, i.e. places where rats feel safe to eat. Watch our great Rodent Detector video online about how to use these cards to maximise the effectiveness of your trap.

I set my A24 by a compost bin or food source but I'm still seeing rats.
Food-rich areas are complex rat trapping sites and may require extra effort to achieve success. Locations where you see rats or signs of rats are not necessarily spots where they will trigger the trap. Use Rodent Detectors to determine the best place to set a trap. You may have to disrupt the rats' routine by moving or reducing access to the food-rich source, if possible, forcing them to look elsewhere for food.

How do I use the A24 trap to target stoats?
Simply replace your Goodnature rat lure with a bottle of Goodnature stoat lure. Set the trap near the edge of a stream/ waterway, on a ridge, track, or on a pasture margin/bush line. Ensure the trap is set away from houses and other food sources such as chicken coops that can act as a competing food source for the lure. If stoats have been scavenging rats from your A24 trap then now is a good time to target them.

Is the A24 trap a danger to pet cats?
Goodnature's long life rodent lure is not attractive to cats. The shroud entrance is also too narrow for a cat to fit its head into, and the trap is installed 12cm off
 the ground to further prevent a cat interrogating
 the trap. It is extremely unlikely that a cat will trigger
 an A24 rat trap. Neighbourhood cats, however, are likely to remove dead rats and mice from below the trap.

How many A24 rat traps should I get for my land area?
The general rule of thumb is two per hectare (spaced
 50m apart). If you have a large area for conservation or a complex site such as an orchard, then call us.

 

Chirp for A24

 

I already have an A24 rat and stoat trap. Can I add Chirp to that?
Sure thing. Chirp screws onto your A24 trap just like the original cap. When you buy ‘Chirp for A24’ we bundle it up with an automatic lure pump (with lure for rats) and a gas canister to keep you going.

How do I install Chirp?
It’s easy. Simple step-by-step instructions are in our Goodnature Chirp App - which can be downloaded for free from the App store (iPhone) or Google Play (Android).

I can’t find the instructions. Help!
To reduce the amount of printed material we produce, and so you always have your instructions handy, all A24 Trap with Chirp instructions are in the Goodnature Chirp App.

My log-in details aren’t working. What should I do now?
If you’re using the log-in details you used with our old App, these won’t work. The two Apps aren’t connected so you’ll need to set up a new account.

Can I install Chirp on my A12 possum trap?
No. We’ve designed Chirp specifically for our A24 rat and stoat trap.

How do I receive data from Chirp?
When you’re within range of Chirp, you’ll be notified on your smartphone via Bluetooth™ every time your trap kills a pest. Chirp lets you know when the pest was killed, how many strikes are left before you need to replace the gas canister and when to change the lure.

How close to Chirp must I be for Bluetooth™ to work?
It depends on your environment. The Bluetooth™ technology inside Chirp works within a range of up to around 50 metres. It can be limited by physical obstacles (eg trees, buildings, steep terrain) between your smartphone and trap. You’ll get the best connection with Chirp when it’s in your direct line of sight.

How long does Chirp’s battery last?
The battery will last 2 - 5 years depending on your trap’s activity, your environment and temperature.

If I move my trap, how do I update its location?
You can update your trap’s location in our Goodnature Chirp app by clicking on:
My traps > Trap card > Details > Edit Trap > Tap the map and reposition the waypoint > Confirm.

Can other people see where my trap is located?
No. Unless you share your trap with other Goodnature Chirp app users, no one can see your trap’s exact location. However, we will add your trap data to our kill density heat map (see the ‘map’ page of our app) so that you and your conservation community can keep track of how well protected our birds are across New Zealand - without us giving away your trap’s exact location.

How do I share my trap?
To share your trap, follow these steps:

  1. Click on the My Traps icon at the bottom of the screen
  2. Tap anywhere on a trap card (where you see your trap name and humane kills)
  3. Tap the Details heading
  4. Tap the Manage button next to Trap Users
  5. Add their email address and hit Invite

They will receive an email to accept your request. If you used the same email address as their Goodnature App login, they will then see your trap on their ‘My Traps’ page.

What devices support Chirp?
Lowest iOS Device Supported – iPhone 5
Lowest Android Version Supported – Android KitKat (4.4)
Tablets and iPads are not supported.

How do I download the app?
On your smartphone, on the App store (iPhone) or Google Play (Android), search for: Goodnature Chirp. Click ‘download’ to install it..

Is the app free?
Yes. Our app can be downloaded by anyone in New Zealand for free.

Which countries can I download the app in?
The Goodnature Chirp app is currently available for download in New Zealand only via the App store (iPhone) or Google Play (Android). We’re working on making it available more widely.

Chirp’s red light is flashing. What does this mean? 
If the red light is flashing it means Chirp is temporarily updating the data about your trap on your phone. Great news! It means Chirp is working 100%.

No red light flashing?
Take the battery out of the Chirp. Wait two minutes then put the battery back in. This removes all the power from the Chirp and essentially turns it off and on again.

Both lights are flashing. What does this mean?
Chirp is smart. Once a day it tests its battery to see much life it has left. During the test some LED lights come on for about five seconds. Great news! It means Chirp is working 100%.

I can’t see my trap in my Bluetooth™ Devices list:
Chirp’s Bluetooth™ technology works differently to other common Bluetooth™ devices - like headphones and speakers. You can only connect to Chirp from within the App. For instructions on pairing your phone with Chirp check out the instructions in the App.

My smartphone is having trouble pairing with Chirp. Any tips?
There are a few possible reasons for this:
a) Chirp needs to be awake to pair! When you’re on the ‘Pair with Chirp’ page of the app, give Chirp five strong shakes. Its red light should start flashing, then you know it’s awake and ready to go.
b) Bluetooth™ needs to be turned on. Check that it’s enabled on your phone.
If none of the above tips do the trick, let us know hello@goodnature.co.nz so we can help you out.

My kill count hasn’t updated in ages. 
There can be a couple of reasons for this:
a) Your trap hasn’t killed any pests recently. The first thing to check is that your trap still has gas and lure.
b) You haven’t been within range of your trap to collect the data. Get a bit closer!

My battery is low or dead. How do I replace it?  
When Chirp’s battery is low or dead, let us know: hello@goodnature.co.nz so we can send you a new battery with instructions to help you replace it.

There are chew marks on Chirp. Is this OK? 
We’ve designed and made Chirp from hard wearing polycarbonate material with rounded surfaces to avoid it being chewed by animals. If you notice severe chew marks or holes in the cap, let us know: hello@goodnature.co.nz.

How do I delete my trap? 
At this stage, our app doesn’t support this function. Please contact hello@goodnature.co.nz so we can help you out.

My app keeps crashing. What can I do? 
Go to the “More” page and hit “Send Feedback” to send us a bug report. In your email to us, please include as much detail as possible so we can help you get it sorted. It’s handy for us to know your phone model, OS Version and what prompted the crashing. Send us some screenshots if you can.An important note for iOS Users: the ‘Send Feedback’ button is only available if you’ve set up your iOS Mail app.

What should I do with my trap's original cap once I’ve installed Chirp?  
The original cap is 103ml – ideal for measuring things or the perfect place to store all those 10c pieces you’ve collected. If you have enough collection systems already, you can always send it back to us so we can recycle it and turn it into parts for a new trap!.

I have the old Goodnature App. Should I delete this now?
If you are still using our original App. It’s OK to keep this. Now that we’ve released Chirp, we are no longer making updates or supporting the old App. If you do delete it, it’s gone for good as it can no longer be downloaded from App stores

 

A12 Possum Trap

 

Is the A12 trap a danger to cats?
It is extremely unlikely that a cat will trigger an A12 possum trap because the trap can only be fired through deliberate action. A combination of the lure formula and trigger design make the trap unattractive to cats and require the Bite Block to be deliberately bitten and pulled down with 700g of force for the trap to fire.

Is the A12 a danger to native birds?
The lure for the A12 is designed to be unattractive to birds. Always set A12 traps on a trunk that's vertical and at 70cm above ground to ensure no non-target species are put at risk.

My pre-feed is disappearing but I'm not seeing dead possums. Is the trap not working?
The pre-feed may be taken by other animals such as rats and mice. Be patient and re-apply a small amount of pre-feed to the bite block and the tree below the trap. Ensure the trap is set on a tree trunk that's vertical with a diameter between 15-30cm. Set the trap so that its base is 70cm above the ground. Remember, scavenging is a frequent occurrence so it is unlikely you will see everything that is killed.

How many A12 traps should I get for my land area?
The general rule of thumb in conservation is one per hectare (spaced 100m apart). This changes in sites modified and made complex by humans. If you have a large area for conservation or a complex site such as an orchard, then call us.

Oops - I can't separate the tree mount.
If you’ve accidentally snapped the TREE MOUNT and TRAP BODY together before installation, take a flat-nosed screwdriver and ease it between the top of the TREE MOUNT and the TRAP BODY. Gently lever the screwdriver nose down on the tip of the rounded white pressure point. The MOUNT will ease away from the BODY.

 

Trap safety

 

Safe trapping

A question we get asked, is about the safety of our products around anything that’s not a specific pest our traps are designed to control.

We started Goodnature to protect endangered wildlife in New Zealand, and around the world, so it can flourish again. This means getting on top of pests - rats, stoats and possums for starters. We also want to go about it kindly.

We stand for solutions that are effective, humane and are easy and safe to use in living spaces through to wild places. All pest control methods come with some risk and each location they’re used in is different, so it’s important to consider your situation when installing your trap - like you would with any form of pest control.

Our lures are non-toxic, so safe for people to use and no risk to pets. When installed correctly, non-target species are not able to get into the trap.
Read on for advice on using our traps safely.
 

Advice for safe trapping

To avoid injuring or killing protected wildlife or any other animal that’s good for nature, it’s important you follow the installation instructions to set up your trap correctly. Simply follow the steps in the Quick Start Guide to make sure each trap is set up to be both effective and safe.

 

Trapping at home

If you have children, here are a few things to keep in mind when installing your trap.

Our traps require a deliberate action to trigger them, this can't be done accidentally. Children are naturally curious. We recommend treating all traps with care and taking the time to explain what the trap is, where it will be and that it isn't a toy.

As well as considering trap locations inaccessible to children, one way to help kids understand they shouldn’t play with traps is to demonstrate the firing action. The Quick Start Guide has steps for how to test fire your trap safely.

Safe trapping - the A24 trap and pets

If you have pets, here are a few things to keep in mind when installing your A24 rat & stoat trap.

When setting up your trap, the recommended height from ground level is 12cm (about a hand width). As this is low to the ground, it’s easy for rats and mice to get into the trap and much more difficult for other animals to - like cats, dogs and chickens.

Another safety measure built into the design is the size of the trap entrance - big enough for pests and too small for adult cats and dogs.

While we’ve never had any reports of any domestic animals being injured by our traps we can never say never, as animals can be inquisitive and have their own will.

If you are worried, or have very small pets (e.g. kittens) that will have access to the trap, here are a few tips to try before setting your trap live.

  • Set the trap up with the lure, but no CO2 canister. You can then monitor your pet’s interaction with the trap before making it live.
  • Set the trap in a location where pets can't interact with it.

Our lures are non-toxic, so safe to use at home. The lure we use to attract rats and mice is chocolate, which isn’t an attractant to common pets like cats, dogs and chickens. They’re likely to be more interested in the pests left under the trap! Although, given most pets are well fed, you may not see this either.

Conservation project trapping

If you’re part of a conservation estate project, or community trapping group, and have questions about larger scale trapping in your area, get in touch. We can help you understand any risks you might need to plan for.

We’re here to help!

If you have any questions about setting up your trap, drop us an email at hello@goodnature or give us a call on +64 4 389 1025.

 

Digital Strike Counter

 

My Counter shows a number, but I haven't seen anything dead.
We get this question a lot. Scavenging is really common – even if you don’t expect it. Pigs, dogs and cats commonly scavenge dead possums.

How long does the battery last?
The battery should last for up to 5 years. The device spends most of its time sleeping as it only uses power when the trap strikes or when you check the tally.

What to do when the battery dies?
When your Counter’s battery dies, send it into Goodnature to be refurbished. NOTE: opening the Counter casing voids the Goodnature warranty.

My Counter still shows '00', why is that?
There could be a number of reasons for this. You could be accidentally zeroing the Counter when you check the tally because you’re holding the button down too long (see ‘CHECKING THE COUNTER’ on Page 9 of our Success Guide).
Other reasons could be that you haven’t followed our tree selection and setup instructions (see Pages 5 and 7) or if you have done, perhaps you haven’t observed our maintenance instructions for keeping the lure refreshed and/or replacing the gas every 6 months (see ‘SHIFTING YOUR TRAPS’ on Page 11 of our Success Guide).

Can a rat or possum set the Counter off any other way?
This is unlikely, as the Counter is calibrated to tick over when there’s a strong jolt such as the trap firing.

How do I put the Counter onto the trap?
See Step 5 of ‘SETTING YOUR TRAPS’ on Page 8 in our Success Guide.

What happens when the Counter gets to 99?
Firstly, you celebrate the success of constant control with your family and friends and then you zero the Counter because it stops counting once it gets to 99.

How many pests can I expect to kill?
Every location will be different. Possum movements and populations vary throughout the year. Provided the trap is properly maintained (see Page 10 of our Success Guide) and located, it will always be ready and waiting as a constant control. You can relocate the trap periodically (see Page 11 of our Success Guide) or grow your trap network to control a greater area.

Why is my Counter showing kills on it when I've got it out of the box?
The Counter is set off by jolts and jolts are something that happen while your Goodnature Counter is making its way from us to you. See Page 8 of a Success Guide on how to zero your Counter.

Will the target pests interact with the Counter?
Yes, sometimes they might. Rats on occasion can gnaw the plastic of the Counter (and the trap) and sometimes possums might work the Counter off the canister while climbing over the trap trying to find how to get to the delicious lure.

How do I get the Counter off the canister?
See the ‘DE-COUPLING’ section on ‘SHIFTING YOUR TRAPS’ on Page 11 in our Success Guide.

 

Delivery

 

This is our New Zealand website and we only ship within New Zealand from it.

Here at Goodnature.co.nz we deliver throughout New Zealand and we'll do our best to get your order to you in the fastest and most cost effective way possible - there's nothing worse than playing the waiting game, especially if you've got a pest problem. You can read our full Delivery policy here.

Costs

Trap(s): $9.00NZD

Trap(s) and accessories: $9.00NZD

Accessories: $5.00NZD

 

Timeframes

Wellington: Within two days of dispatch

Rest of New Zealand (Non rural): Within three days of dispatch

Rest of New Zealand (Rural): Within five to seven days of dispatch

 

Order tracking
All orders can be tracked via a tracking code we'll email you post purchase.

PO BOX addresses
Unfortunately we cannot ship to a PO BOX address.

I'm in Australia, the United States or Canada, what do I do?
We've just launched an Australian website which delivers throughout Australia. You can find it here and at https://goodnature.com.au

The A24 automatic humane trap for rats is available in the United States and Canada from Automatic Trap Company www.automatictrap.com

 

Returns

 

We offer hassle free returns

We are happy to accept the return of any items if sent back within seven days of the delivery confirmation date.

All Products returned must be in their original condition and packaging (except for defective or faulty Products for which you are claiming a repair, replacement or refund under clause 4 of our wider terms and conditions which must be read in conjunction with this summary), unused, along with any accompanying accessories and an explanation for returning the Products. Please reach out to us at hello@goodnature.co.nz and we'll kick things off.

 

Guides

Product manuals

A24 Quick Start Guide
The combination of Goodnature A24 self-resetting trap technology, long-life lures, and you, the trapper, are the key to protection against introduced pests. This quick start guide gives you the tools to get great results.

A12 Success Guide
The combination of Goodnature A12 self-resetting trap technology, long-life lures, and you, the trapper, are the key to protection against introduced possums.
This success guide gives you the tools to get great results.

Automatic Lure Pump Instructions
The Automatic Lure Pump (ALP) is the latest advancement in Goodnature’s world-leading conservation technology. These instructions explain how to first activate and then install the ALP into your A24 so your trap stays constantly attractive with fresh lure for 6 months without any need for maintenance visits.

Rodent Detector Kit Instructions
Rodent Detector Cards allow you to assess, not guess, the best places to put your A24 rat traps. Analyse the distinct bite marks left by target pests using this instruction manual. Set your traps where rodents have marked the cards.

Guides for success

Complex Trapping Sites
When it comes to domestic situations, some trapping sites are more complex than others and require you to do some further analysis to ensure you get success with your traps.

Trapping Network
Effective conservation projects are about steady and organised management of a network. Here are some general guides for groups and persons wanting to set up a conservation network.

Identifying Bite Marks
Goodnature’s Rodent Detector Cards allow you to assess, not guess, the best places to put your A24 rat traps. Analyse the distinct bite marks left by target pests and set your traps where rodents have marked the cards.

Case studies

Rachel had a Rat Problem
Food competition can be the biggest barrier to trapping success. Things like compost bins, dog biscuit bags, food stores and chicken feed all provide excellent food sources for rats. Once rats have a trusted food source, it can take some effort to get them to try something new.

How to Protect Your Orchard
Waste. It’s one thing all orchardists hate and Geoff and Leny Leong are no exception. Rats and possums would raid their avocado, macadamia and walnut orchard, causing significant losses each year.

2 Years of Rat Control
 
John lives on a 516 square metre property in Karori with an overgrown section to the rear and a neglected bush reserve across the road. After relocating his A24 to find the right spot to trap, John has tallied 21 dead in 29 days.

Network on Laurence's Farm
 Laurence Giles is a farmer operating north of the Waikato town of Morrinsville.
His property sits in the hills west of the Hauraki Plains, backing onto bush. This case study looks at how Laurence invested wisely to get success through Goodnature technology.

Southland Rat Control
Following long-term cost analysis of rat control options, Environment Southland chose to deploy A24s to enhance biodiversity in the Stirling bush block. The project has since recorded consecutive 0% rat monitors, while rat numbers continue to grow in neighbouring blocks.

Volunteers Protect Penguin
Backed by the Wellington City Council, Greater Wellington Regional Council, and a committed core group of volunteers, Places for Penguins’ project team has stepped up its conservation efforts by increasing the density of Goodnature A24 traps around kororā nesting boxes.

Possum Control in Omori/Kuratau
Russel Shaw from Omori/Kuratau Pest Management Group shares their successful results from establishing an A12 network and killing 50 possums in the first month.

A24 Traps Protect Whio Population
Goodnature A24 traps have been used to protect whio/blue duck on the upper Tongariro River for nearly three years, in an area where no other pest–control occurs.

Documents

Humane Evaluation – Rats
In independent field evaluations undertaken to assess the welfare performance of the A24 trap for rats, it achieved the A Class NAWAC guidelines for a humane kill trap, killing the target species quickly and effectively.

Humane Evaluation – Possums
In independent field evaluations undertaken to assess the welfare performance of the A12 trap for possums, it achieved the A Class NAWAC guidelines for a humane kill trap, killing the target pest quickly and effectively.

Humane Evaluation – Stoats
In independent field evaluations which assessed the welfare performance of the A24 trap for stoats it rendered the target species irreversibly unconscious quickly and effectively, meeting the NAWAC kill trap testing guidelines.

DOC Reccomendation
Goodnature, supported by the Department of Conservation, has developed reliable and effective self-resetting traps and long-life lures. DOC formal recommendation update: This statement includes updated advice on the A24 traps as an effective tool for stoat control based on kiwi survival rates in DOC trials.

Mechanical Reliability Report
DOC measured the A24 traps to be mechanically reliable during operational use. All traps had CO2 remaining at the 6 month gas replacement period. This report outlines the process and results.

Mechanical Reliability Report 2
DOC measured the A24 traps to be mechanically reliable during operational use. All traps had CO2 remaining at the second 6 month gas replacement period. This report outlines the process and results.

Mechanical Reliability Report 3
DOC measured the A24 traps to be mechanically reliable during operational use. All traps had CO2 remaining at the third 6 month gas replacement period. This report outlines the process and results.

Native Island Rat Eradication Project
DOC's Native Island rat eradication project was successful in removing the rat population from Native Island using Goodnature A24 traps. This report outlines the process and results.

DOC Report – Rats 100 x 100 m
DOC, using Goodnature A24 traps at half best practice density, successfully knocked down and controlled elevated rat populations to undetectable levels.

DOC Report – Rats 100 x 50 m
The Harts Hill project established by DOC and Fiordland Conservation Trust successfully knocked down and controlled elevated rat populations in beech forest to undetectable levels using Goodnature A24 traps.

Want to talk?

Contact us

Have questions? Give us a ring or send us a message.
We are available Monday to Friday between 9:00 AM - 5:00 PM NZST.
 
Phone: +64 4 389 1025

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